Welcome to the mywellbeingtoday self-care webapp of Wellbeing@Fingertip Ltd ("we," "us," or "our"). We understand that your health and wellbeing information is deeply personal. We are committed to protecting your privacy and being transparent about how we handle your data. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal data.
Account Information
When you create an account, we collect basic information such as your name, email address, password (stored in encrypted form), and optional profile details like your phone number, date of birth, and profile picture. This information helps us personalize your experience, communicate with you, and keep your account secure.
Health and Wellness Self-Care Data
To provide you with meaningful insights and personalized recommendations, we collect the information you choose to share with us, including:
- Mood and emotional wellbeing entries
- Activity logs, exercise records, and lifestyle habits
- Sleep patterns and quality indicators
- Personal reflections, journal entries, and notes
- Goals, milestones, and progress tracking data
- Symptom tracking and health-related observations
Communication Data
We collect information from your communications with us, including support requests, feedback, and any messages you send through our platform. This includes messages exchanged with healthcare providers through our secure messaging system.
Appointment Information
When you book appointments with healthcare providers through our platform, we collect appointment details including date, time, provider information, appointment type, and any notes or preferences you provide for your visit.
Device Information
We automatically collect certain information about your device, including device type, operating system and version, unique device identifiers, browser type, and screen resolution. This helps us optimize our platform for your device and troubleshoot technical issues.
Usage Information
We collect data about how you interact with our platform, including pages visited, features used, time spent on different sections, click patterns, and navigation paths. This information helps us improve our services and user experience.
Log Data
Our servers automatically record information when you access our platform, including your IP address, access times, referring URLs, and general location information (country or region). This data is used for security monitoring, analytics, and service optimization.
Personalization
We use your data to provide personalized insights, recommendations, and wellbeing scores that are tailored to your unique patterns and goals. The more you share, the more helpful our suggestions become.
Service Delivery
We use your information to provide, maintain, and improve our services, process appointments, facilitate communication with healthcare providers, and respond to your inquiries and support requests.
Improving Our Services
We use aggregated, anonymized data to improve our platform, develop new features, and conduct research that benefits the broader wellbeing community. Individual data is never shared in identifiable form for these purposes.
Our platform uses artificial intelligence and machine learning technologies to analyze your wellbeing data and provide personalized insights. Here's how our AI features work:
- Our AI assistant analyzes patterns in your mood, activity, and sleep data to identify trends
- We generate personalized recommendations based on your unique wellbeing profile
- AI helps identify potential correlations between your lifestyle factors and wellbeing outcomes
- Natural language processing enables conversational interactions with our AI assistant
- Our AI features are powered by Google Gemini, which processes the text you write, and the context we include, to generate replies
- Voice: when you choose to have replies read aloud, the reply text is sent to Google Gemini to create the spoken audio. When you use "Talk out loud", your voice is streamed to Google Gemini so the companion can hear and answer you. We save the words of the conversation (the transcript) to your Past talks so you can look back on them; we do not store recordings of your voice. You can turn voice off at any time in Settings.
Important: AI-generated insights are designed to support, not replace, professional healthcare advice. Always consult qualified healthcare providers for medical decisions.
We take the security of your data seriously and implement industry-leading measures to protect it:
Encryption
- All data in transit is encrypted using TLS 1.3 protocols
- Sensitive data at rest is encrypted using AES-256 encryption
- Passwords are hashed using industry-standard bcrypt algorithms
Access Controls
- Role-based access control limits data access to authorized personnel only
- Multi-factor authentication is available for enhanced account security
- Regular access reviews ensure appropriate permissions
Audit Logging
- Comprehensive audit logs track all system access and data modifications
- Security events are monitored in real-time for anomaly detection
- Regular security audits and penetration testing are conducted
While we work hard to protect your information, no system is completely secure. We encourage you to use a strong, unique password and keep your account credentials safe.
We do not sell your personal data. Ever.
We only share your information in the following limited circumstances:
Healthcare Providers
When you book appointments through our platform, healthcare providers can view appointment-related information and any data you explicitly choose to share with them. You control what information is visible to each provider.
Service Providers
We work with trusted third-party services (such as cloud hosting, email providers, and payment processors) who help us operate our platform. These providers are bound by strict confidentiality agreements and can only use your data to provide services to us.
Legal Requirements
We may disclose information if required by law, court order, or to protect the safety of our users or the public.
Important: While mywellbeingtoday implements strong security measures and privacy protections, our self-care wellness platform is not intended to be used as a covered entity under HIPAA (Health Insurance Portability and Accountability Act).
If you are a healthcare provider using our platform to communicate with patients, you are responsible for ensuring your use complies with applicable healthcare privacy regulations. We recommend:
- Not sharing Protected Health Information (PHI) through our platform unless you have appropriate safeguards in place
- Obtaining patient consent before discussing health matters through our messaging system
- Contacting us at privacy@wellbeinghelp.com if you require a Business Associate Agreement (BAA)
You have control over your personal data. Here are your rights:
Access Your Data
You can view all the data we have about you through your account settings or by requesting a data export.
Correct Your Data
If any information is inaccurate, you can update it directly in your profile or contact us for assistance.
Delete Your Data
You can request deletion of your account and associated data at any time through your settings.
Data Portability
You can export your data in a standard format to take with you or use with other services.
If you have any questions about this privacy policy or how we handle your data, we're here to help. Please reach out to us:
Privacy Inquiries: privacy@wellbeinghelp.com
Data Protection Officer: dpo@wellbeinghelp.com
Company: Wellbeing@Fingertip Ltd, London, United Kingdom
We aim to respond to all privacy-related inquiries within 30 days. For data subject access requests under GDPR, we will respond within one month of receiving your request.
By using mywellbeingtoday, you agree to this Privacy Policy. See also our Terms of Service.